OUR GUARANTEE
Our guarantee is very simple you must be 100% satisfied.
We guarantee fresh, beautiful floral arrangements, plants and quality specialty gifts that the recipient is sure to enjoy. If for some reason you are not satisfied with your purchase within 48 hours of delivery, please contact us by e-mail or by phone at 503-285-7714 or 1-888-292-7714. Some flowers such as iris and other spring flowers which have a naturally short vase life may be excluded from this guarantee.
Our guarantee is an unconditional replacement or money back guarantee on anything we deliver or wire to another shop. If your order was not delivered in the Portland area we will contact the filling florist and request the flowers be replaced. If you wish a refund, we ask that you arrange with the filling florist to have the flowers picked up or returned to them and we will process a full refund for you.
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ORDER CHANGES
We are happy to make any order changes you wish prior to your purchase being delivered or in the process of being delivered.
To make sure your requests are handled in a timely matter, please contact us by telephone only.
Once an order has been delivered or is in the process of being delivered, it cannot be cancelled or changed.
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SUBSTITUTIONS
We make every effort to have in our inventory the products you want. Unfortunately, it is not possible to have all products in all sizes and colors available at all times.
In the event we do not have an item available you have selected, we will substitute the requested item/s with something as similar as possible, unless otherwise instructed. Your instructions to do otherwise can be posted in the "Notes for designer" box displayed on the "View Basket" web page.
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TYPES OF PAYMENT
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- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- Carte Blanche
- PayPal
- Call In Payment
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PRIVACY POLICY
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
We do not share customer information, including e-mail addresses. We may only disclose your information when you tell us to do so, to identify or contact you, to protect your rights or as required by law.
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